Get in touch

Support and feedback

Drop us a line — we usually reply within a few hours on weekdays, by the end of the day on weekends.

Email

The primary channel for billing, refunds and technical incidents.

A fast channel for short questions. For refund matters please also duplicate the request to email.

@mailcraft_support_bot

Calls during business hours (Mon–Fri, 10:00–18:00 Kyiv time). Outside business hours please use Telegram or email.

Mon–Fri, 10:00–18:00 Kyiv time. During business hours we usually reply within a few hours; on weekends typically by the end of the day.

Services are provided by Sole Proprietor Knysh Alla Oleksandrivna, registered in Ukraine. The details below are used for invoicing and settlement.

Sole Proprietor Knysh Alla Oleksandrivna: Tax ID (RNOKPP): 3735804403
Address: Ukraine, 08297, Kyiv Region, Bucha District, Bucha, Nove Highway 42
IBAN: UA173220010000026003350062596
Beneficiary bank: JSC «Universal Bank», MFO 322001, bank EDRPOU 21133352